Additional Information

 

Miscellaneous

 

GIFT SHOP, FLOWERS, & MAIL

The Gift Shop, Trinkets and Treasures, is located on the first floor near the Emergency Department’s waiting room and is operated by the Pointe Coupee General Hospital Ladies Auxiliary. It is open from 9:00 AM to 3:00 PM, Monday through Friday (see Gift Shop for holiday hours). The Gift Shop has numerous items including greeting cards, snacks, and balloons.

Flowers are delivered by the local florists.

Mail and other correspondence is brought to the nurse's station and delivered to the patient by the nursing staff.

PAIN MANAGEMENT

It is important to the staff of Pointe Coupee General Hospital that you understand the pain scale as an important part of pain management. We will ask you to rate your pain on a scale of 0 to 10 with 0 meaning “no pain at all” and 10 meaning “worst pain imaginable”. You may also be asked to refer to other scales to assist us in managing your pain.

MEDICATIONS BROUGHT FROM HOME

You should bring a complete list of medications, including prescription and over the counter medications, with you to the hospital. This list will be checked and your physician will determine which ones you will take while hospitalized. Any medications that are brought from home should be sent home with a relative or sent to the hospital pharmacy to be stored. Exceptions to this include medications brought from home and approved for use in the hospital by your physician.

If you have unused, unwanted, or expired medication, please consider safely disposing of it by using our Medsafe Medication Disposal.

PASTORAL CARE SERVICES

The Pointe Coupee General Hospital Chapel is located between the second floor and 2-West areas. If you wish to receive a visit from a clergy member, please notify Case Management, a social worker, or your nurse.

Eyeglasses

To prevent loss or damage to your eyeglasses, never leave your eyewear unprotected on the bed or bedside tables.

Valuables

It is recommended that you leave valuables and large sums of money at home or send them home with family or friends. If this is not possible then please notify hospital staff who will securely store your belongings.

Dentures

You will be asked if you wear dentures and if so a denture cup will be provided for your use. When you do not have your dentures in place, please put them in the denture cup. To avoid losing your dentures do not wrap your dentures in towels or tissues, place them on your meal tray, or under your pillow, etc.

PATIENT EDUCATION

The Pointe Coupee General Hospital staff will teach you information about your illness, medications, treatment, and what to do when you are discharged. We will give you information in a way that is easily understood by you and/or your significant other(s). Remember, if you do not understand something about your care, please ask us. It is important to us that our patients are well-informed.

CASE MANAGEMENT, SOCIAL SERVICES, DISCHARGE PLANNING

The impact of disease and injury can be overwhelming for many patients. A registered nurse and a social worker are available to assist you in dealing with the stress of illness. They can help you in securing services by arranging for community resources, offering guidelines for financial assistance, and arranging for medical supplies.

Our active discharge planning program offers help with securing nursing home placement, home health visits, or other services.

ORGAN AND TISSUE DONATION

There are over 2,100 people in Louisiana awaiting life-saving organ transplant. Twenty-two people die each day in the United States waiting for a transplant. More than 118,000 people in the United States are awaiting organ donation. Organ and tissue donation does not prevent open casket funerals, no major religion opposes donation, and there is no additional cost to the donor's family for organ or tissue donation.

If you are interested in learning more about tissue and organ donation contact Case Management. You may also contact:

Louisiana Organ Procurement Agency (LOPA)
3501 N. Causeway Blvd. Suite 940
Metairie, LA 70002
1 (800) 521-4483

 
 
 

 
 

Patient Rights

 
 

We consider you a partner in your hospital care. When you are well informed, participate in your treatment decisions, and communicate openly with your doctor and other health care professionals, you can help make your care as effective as possible. Pointe Coupee General Hospital respects the personal preferences and values of each individual. While a patient in the hospital, your rights include the following:

  1. You have the right to privacy, to considerate, respectful and safe care, and to be free from verbal or physical abuse or harassment.

  2. You have the right to choose a personal attending physician.

  3. You have the right to be well informed in a language you can understand about your illness, possible treatments, and likely outcome and to discuss this information with your doctor.

  4. You have the right to know the names and roles of people treating you.

  5. You have the right to refuse treatment and participate in experimental research.

  6. You have the right to confidentiality of your medical records and the ability to obtain information contained in your records within a reasonable time frame.

  7. You have the right to form an Advance Directive, such as a Living Will or Health Care Proxy. These documents express your choices about your future care or name a representative if you cannot speak for yourself. If you have a written Advance Directive, you should provide a copy to the hospital, your family, and your doctor.

  8. You have the right to be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation. Restraints are only used as a last resort to protect a patient from injury as per a doctor's order.

  9. You have the right to use personal belongings within reasonable limits that do not pose a safety risk.

SUMMARY OF PRIVACY PRACTICES NOTICE

Pointe Coupee General Hospital implements policies and procedures to accommodate patient privacy rights as required by and specified in the Privacy Rule of the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Patients cared for have the following rights with respect to the privacy of their health information:

  • To receive a paper copy of the agency's Notice of Privacy Practices.

  • To lodge complaints about the agency's privacy practices.

  • To request restrictions on the uses and disclosures of health information.

  • To request to receive confidential communication.

  • To access their protected health information for inspection and/or copying.

  • To amend their health care information.

  • To request an accounting of disclosures of health information.

The privacy policies of Pointe Coupee General Hospital detail the requirements for each of these rights and provide procedures for implementation.

The following are not explicit requirements of the Privacy Rule but have been added to facilitate compliance efforts at Pointe Coupee General Hospital:

  • Staff members are provided with annual training regarding patient rights with respect to their health information.

  • Information related to patient privacy rights is included in the orientation program for new staff.

  • The Patient Rights and Responsibilities Statements include patient privacy rights.

Protecting your confidential health information is of utmost importance to the Hospital Board, Administration, and members of the Pointe Coupee Parish Health Services District № 1.

If you are concerned that we have violated your privacy rights, our privacy policies, or if you disagree with a decision we have made about access to your health information, please contact Pointe Coupee General Hospital's Privacy Officer or send a written complaint to the U.S. Department of Health and Human Services.

 
 

 
 

Infection Control

 
 

PREVENTING THE SPREAD OF INFECTION

While you are a patient in our hospital, for your protection and the protection of our employees, standard infection control practices are used. This means our employees may wear gloves, masks, gowns or goggles while caring for you. These safety measures may be taken any time there is a possibility of exposure to blood or body fluids. Please do not let this frighten or upset you – these are simply standard precautions taken in all hospitals to prevent the spread of infection.

Visitors who are sick should avoid visiting patients. We are concerned about preventing infection and avoiding the spread of germs not only while you're in the hospital but when you go home, as well. Your recovery and continued good health are important to us.

Visitors, please help us prevent the spread of infection:

  • Get a flu shot.

  • Wash your hands or use hand sanitizer before entering and when leaving the patient's room.

  • Cover your sneeze or cough with a tissue or your upper arm.

  • Avoid touching anything used to care for the patient.

  • Stay home when you are sick.

  • Read and follow any instructions posted outside the patient's room.

Learn more about how to prepare for the flu season.

 
 

 
 

Grievance Policy and Procedure

 
 

Pointe Coupee General Hospital, under the guidance of the Governing Board, will protect and promote individual rights by all means available and according to the federal and state standards. Pointe Coupee General Hospital believes that it is a positive benefit to the patient's outcome if the patient or patient's representative is informed of treatment, services, possible outcomes, and alternatives of care.

Pointe Coupee General Hospital, under the direction of the CEO and the Governing Board, supports a patient's right to file a grievance if there is a question or concern regarding aspects of quality of care. The patient shall be informed on how and to whom the grievance can be submitted.

A "patient grievance” is a written or verbal complaint (when the verbal complaint about patient care is not resolved at the time of the complaint by staff present) by a patient, or the patient's representative, regarding the patient's care, abuse or neglect, issues related to the hospital's compliance with the CMS Hospital and Conditions of Participation or Medicare beneficiary billing related to rights and limitations provided by 42 CFR489. All written complaints are considered grievances.

Pointe Coupee General Hospital policy is to provide a prompt and reasonable response to a question or request. To file a grievance or complaint, contact one of the following:

Hospital Compliance 

The State of Louisiana Department of Health and Hospitals 
P.O. Box 3767 
Baton Rouge, LA 70821
(225) 342-0138
1 (866) 280-7737

The Joint Commission
One Renaissance Blvd
Oakbrook Terrance, IL 60181
patientsafetyreport@jointcommission.org
www.jcrinc.com

Medicare Beneficiaries
(800) 433-4958