General Information

 

Hospital Admission

 
 

Our goal is to make the admission process as quick and easy as possible for the patient at Pointe Coupee General Hospital. The following items and information will be requested upon your arrival:

  • Medical insurance card(s)

  • The insurance policy holder driver's license or photo identification card of the patient and policy holder

  • Emergency contact information of someone outside your home

  • Contact information for your primary care physician and specialists

  • Social security number

  • Copy of advance medical directive or living will

Pointe Coupee General Hospital does not discriminate on the basis of race, color, national origin, religion or financial status. Any further questions asked during the admission process are not intended as an invasion of privacy but are either necessary in providing healthcare to you and/or mandated by law. All admissions to the hospital are completed through the registration desk located in the Emergency Department.

Interpretive Services

Please notify the hospital staff if you are in need of interpretive services.

Electrical Devices

All personal electrical equipment must be inspected by the Maintenance Department prior to use to ensure it is working properly and will not interfere with hospital equipment. Promptly inform the staff of any equipment in your room that is not properly working.

No Smoking

Pointe Coupee General Hospital is a tobacco-free facility. Smoking is prohibited on the hospital’s campus. This includes e-cigarettes. If you smoke and need assistance with quitting, talk to a nurse about our smoking cessation program.

Express Concerns, Complaints, or Grievances

To express concerns, complaints, and/or grievances about any aspect of your care, treatment, and/or services please contact us.

If you feel you have not received a resolution by contacting us, you may file a complaint or grievance with:

Department of Health and Hospitals Hospital
Complaint Desk, Health Standards Section
P.O. Box 3767
Baton Rouge, LA 70821
(225) 342-0138

Medicare beneficiaries may call (800) 433-4958.

The Joint Commission Office of Quality Monitoring

 

Rooms, Visiting, and Meals 

 
 

YOUR HOSPITAL ROOM

All hospital rooms at Pointe Coupee General Hospital are private. A nurse call light is located on the bed rail or on a cord extending from the call system in the wall. Please do not hesitate to call for the nurse when assistance is needed. All rooms are equipped with a remote-controlled, color television with cable service. A DVD library is also available. Ask the staff for a DVD list for your viewing pleasure.

A telephone is provided for your use at no charge. Calls can be made by dialing “9” followed by the number you are calling. For your convenience, patient rooms may be called directly by dialing (225) 638-58## where ## is the last two numbers of the patient room. To reach a specific department, dial “0” for the hospital operator.

Fast and free Wi-Fi is available for all patients and visitors. Simply connect to the wireless network named PCGH Guest to enjoy!

VISITING HOURS

Visiting hours are from 7:00 AM until 8:00 PM. This is to ensure adequate rest for all of our patients.

Free parking is available campus-wide, conveniently located near all public entrances.

Non-emergency areas of the hospital are open from 6:00 AM until 8:00 PM. Outside these hours, non-emergency areas are locked.

Individuals wishing to enter the hospital after locked times must check with the registration desk in the Emergency Department.

Families are encouraged to visit loved ones that are hospitalized. Please remember to be considerate of others when visiting. Children must be accompanied by an adult.

PATIENT MEALS

Patients are served meals beginning at the following times:

Breakfast – 7:30 AM
Lunch – 11:30 AM (Guest trays available)
Dinner – 5:30 PM

Patients will receive the diet prescribed by their physician. Please notify the nurse of any special dietary needs — dietary staff members are available to discuss food and nutritional concerns.

Guest trays are available at a reasonable cost. Dietary personnel request that you notify the nursing staff at least 2 hours prior to the meal you wish to order. Our café menu is available online and a children's menu is available upon request.

In addition to the Gift Shop’s various snacks, there are beverage and snack vending machines located throughout our facility (some machines also accept major credit cards and contactless payments like Apple Pay):

  1. Outside the Emergency Department’s waiting room

  2. Adjacent to Business Office’s cashier’s entrance

  3. 3rd floor’s solarium

Guests are welcomed to enjoy meals with patients in their room, in our dining room, or in our courtyard located west of the Sisters of St. Joseph Conference Room (AKA “the Chapel”).

 
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Patient Safety And Security

This is the best hospital in this area. We come from Avoyelles Parish just to go there when we have an emergency. We love the doctors and the staff are all so friendly.
— Raymond Ray-Ray Smith

Your safety and security is very important to us at Pointe Coupee General Hospital. Security is available 24 hours per day, 7 days a week and can be contacted by calling the hospital operator or notifying your nurse. The hospital operator can be reached by dialing 0 from any hospital phone.

We are a designated Safe Haven. This means that any parent may anonymously leave their infant child, up to 30 days old, with the intent of placing the child up for adoption, without fear of prosecution. In order to meet the criteria for Safe Haven, the child must be given to a hospital employee and not simply left unattended.

Firearms, smoking, illegal drugs, and alcohol are prohibited on the hospital’s campus. This includes e-cigarettes. If you smoke and need assistance with quitting, talk to a nurse about our smoking cessation program.

Periodically, fire and disaster drills are conducted to ensure the safety and well-being of our patients. If a drill occurs during your hospital stay, calmly remain in your room and follow instructions by the staff. Patients and visitors do not participate in these drills. You will expect to hear alarm bells and overhead pages. Fire doors will close automatically, and at night overhead lights will come on. An “all clear” will be announced when the drill is over.

Patient safety is extremely important. Falling can be a very serious problem for hospitalized patients. In order to ensure a safe stay while in the hospital, patients and families are asked to follow the following fall prevention guidelines:

  1. Ask for help when getting out of bed, especially at night. The hospital is an unfamiliar place and most falls happen when the patient tries to get out of bed on their own to go to the bathroom.

  2. Make sure the nurse's call bell on the bed is within reach.

  3. Call for help before the need to go to the bathroom becomes really urgent.

  4. Make sure the light is on at night when walking to the bathroom or around the hospital room.

  5. Keep eyeglasses within reach.

  6. Ensure that any furniture or equipment is moved out of the path to the door.

  7. Wear footwear with nonskid soles to prevent slipping.

  8. Inform the staff of any fluid spills or obstructions that might trip people.

  9. Ensure that the brakes are locked on the hospital bed and wheelchairs.

  10. Ensure that children are supervised around raised equipment such as beds.

 
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